How do you communicate in the work place? How do you speak to your clients?
Skype? email, phone? How about Facebook? Maybe Twitter, or Instagram?
Now let's say you have a young entry-level executive and they have an upcoming
face to face client meeting. No social media tools, no script, he or she just
needs to have lunch and discuss that project or proposal. How will they
handle themselves? The baby boomer generation grew up with a handshake
and working deals face to face. They knew how to effectively communicate
in the world of business as it came with the territory. Most of them in the
sales or marketing business had pretty good phone etiquetteas well overall.
However in this world today of computers, social media and communicating behind the screen, many of our 20 something college graduates are
missing the boat when it comes to face to face business negotiations. It is not
entirely their fault. They are in a different era and other than knowing to put
on a suit or business attire, they never had any practice at it. A 20
something speaking face to face to a seasoned CEO may prove to be uncomfortable.
They can text," ttyl", or" lmao" , but to sit down and speak without verbally
saying " wassup?" or even if you had to email some business
information could they do it properly reflecting your company? I am not
picking on our up and coming young people. What I am saying is social media and
our electronic media that we engage and embrace so dearly is taking away the
experience for these new breed of business professionals to communicate as they
should. Business etiquette is still essential in the workplace. While the
seasoned executive may cut some slack for a younger person knowing that
they are still learning, they do expect them to be able to properly communicate
to their clients. I encourage all management to review their business etiquette
with not only their younger staff but even the seasoned ones to make sure they
are communicating properly. Maturity in the way you handle yourself reflects on
your company and your performance. Think before you speak. "TTYL"
Roy has over 30 years experience in the broadcasting and marketing fields. He carries strong credentials in mass media, social media, advertising, marketing, public relations, and video production. Mr. Garton is also a professional actor and voice-over talent.
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